SHIPPING & RETURN POLICY
We offer two shipping options:
- Free Standard Delivery (4-6 working days)
- Express Delivery (2-3 working days)
All our orders are shipped from New York through UPS. We will send you the Tracking Number for your package at shipping.
You will receive a shipping confirmation email once the order is on its way to you. Please note that the Tracking Number will be activated within 24 hours from when the order is dispatched, therefore you may not find any updates immediately after shipment. We kindly ask you to check back the following day.
Signature is required at delivery of all orders for security purposes. In case nobody is available to sign for the package for three consecutive working days, the courier will leave a notification and a contact number.
Please note working days are Monday through Friday during hours of business (9am to 5pm), excluding the following national holidays:
January 1st (New Year’s Day)
July 4th (Independence Day)
September 7th (Labor Day)
November 26th (Thanksgiving Day)
December 25th (Christmas Day)
Items can be returned within 14 days from the delivery of your order.
1. Complete the return form included in your order by filling in the code that best explains your reason for return and the quantity of items you are returning.
2. Tear off the bottom portion of the form and include it in your shipping box along with the items you wish to return. Please remember that the bottom portion of the form must be enclosed with merchandise
3. Attach the pre-paid, self-adhesive return label to your securely packed and sealed package and drop it off at the nearest UPS location. To find a UPS location, please visit www.ups.com or call UPS customer support at 1-800-742-5877 to schedule a pick up.
4. Your refund will be processed within 10 business days upon receipt.
In the event that you receive a damaged or defective item, we will accept it for a full refund at our expense. To arrange a refund for your product, please contact Customer Care at firstname.lastname@example.org. One of our customer care representatives will get back to you within 24 hours on how to proceed.
At this time, Xllullan cannot automatically process exchanges. To exchange an item, please return the item you wish to exchange and place a new order on Xllullan.com